Email: your order confirmation
As soon as you pay, we email your order confirmation from hello@childhoodbiblestories.com. It lists your book, format, shipping method and an eight-character order reference. Keep it handy: that reference is how we find your order.
No email at this step
We build the print files for your child’s book, and a person checks every page before it prints. If you need to change a detail or cancel, now is the time: email us with your order reference.
No email at this step
Our print partner prints and binds your book on demand, which takes 3 to 5 business days. Once printing has begun, the order can no longer be changed or canceled.
Email: your book has shipped, with tracking
When your book leaves the printer, we email you a tracking link, along with the expected arrival dates when the carrier provides them. With free standard shipping, most books arrive 7 to 12 business days after you order; with expedited shipping, 4 to 7.
Your shipping email comes from us, hello@childhoodbiblestories.com, and its subject line ends in “has shipped.” The Track your package button opens the carrier’s tracking page. If you cannot find the email, check your spam or promotions folder.
If the email says the carrier did not provide tracking and your book has not arrived within two weeks, reply to that email and we will look into it.
The Lesson Starter Pack is a download, so there is nothing to ship. Your receipt email holds the download link, and it keeps working whenever you need the files again.
Email us with your order reference from the confirmation email and we will look it up. We aim to reply within a couple of business days.
Email us about my orderCancellations, damaged books and lost packages are covered in our FAQ and in section 4 of our Terms of Service.