Childhood Bible Stories
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Questions and answers.

Answers about our keepsake books, shipping, refunds, lesson packs, free printables and email. If your question is not here, write to us and we will help.

By Hannah Whitford · Childhood Bible Stories · Updated October 7, 2026

Keepsake books

Ordering a personalized book

  • How does the personalization work?

    You build your child in our book builder: choose their look, type their name and see their cover before you pay. In Little Prayers, your child appears in all ten prayer spreads, with their name on the cover. In Bible Adventures, the child you build is on the cover and their name is in every story. In Noah's Ark Stowaway, your child is on the cover and in seven of the eleven spreads, and their name is on the cover, the title page, the belongs-to page and the closing line.

  • What do the books cost?

    Each keepsake book is $56.99 in hardcover or $46.99 in softcover, and standard shipping to a US address is included. Expedited shipping is $17.00 more at checkout.

  • Can I order Noah's Ark Stowaway now?

    Yes. Noah’s Ark Stowaway is open for orders at the same prices as our other books: $56.99 in hardcover or $46.99 in softcover, with standard shipping included.

  • Can I change the name or other details after I order?

    Yes, until printing begins. Email hello@childhoodbiblestories.com with the name on the order and the change you need. A person checks every book before it prints, so write as soon as you spot it. Once printing has begun, we cannot change the book.

  • Is my payment secure?

    Payment is handled by Stripe on its secure checkout page. We never see or store your card number.

Shipping

Shipping and delivery

  • How long will my book take to arrive?

    Each book is printed to order after you check out, which takes 3 to 5 business days. With free standard shipping, most books arrive 7 to 12 business days after you order. With expedited shipping, most arrive in 4 to 7 business days. These are estimates, and the mail can run slower around holidays.

  • Where do you ship?

    Right now we ship books to addresses in the United States only.

  • Who prints and ships the book?

    Our print partner, Lulu, prints each book on demand and mails it straight to you.

  • How will I know when it ships?

    We email you a tracking link as soon as your book leaves the printer. Our order status page walks through each step and the email that comes with it.

Refunds

Refunds and replacements

  • Can I cancel my order?

    Yes, before printing begins. Email hello@childhoodbiblestories.com with the name on the order and we will refund you in full. Because each book is personalized and made to order, we cannot cancel or refund an order once printing has begun.

  • What if my book arrives damaged or with a printing defect?

    Email us within 30 days of delivery with a photo, and we will send a replacement or a full refund.

  • What if my order is lost in the mail?

    Contact us and we will make it right. If your tracking has stopped moving or the book has not arrived by the end of its delivery estimate, write to us with your order reference.

  • Where is the full policy?

    It is section 4 of our Terms of Service.

Downloads

Lesson packs and printables

  • How do I get my Lesson Starter Pack after I buy it?

    Right after you pay, you land on the download page, and we email you a receipt with the same download link. The pack comes as four PDFs: US Letter and A4, each in full color and in low ink.

  • I lost my download. Can I get it again?

    Yes. The link in your receipt email keeps working, so open it again to download the files. If you cannot find that email, reply to any email from us or write to hello@childhoodbiblestories.com and we will send the link again.

  • What does the lesson pack license cover?

    The family license ($24) covers one household. The church or classroom license ($59) covers one congregation's classes. With either one, print as many copies as you need.

  • Can I get a refund on a lesson pack?

    Lesson packs are digital downloads, so sales are final. If a file will not open or a page prints wrong, reply to your receipt email and we will send a working copy.

  • Why do the free printables ask for my email?

    We ask for an email so we can send you new stories, printables and lessons as we make them. One email address unlocks every printable on the site right on the page, and it stays unlocked on that device.

Email

Our emails

  • How do I unsubscribe?

    Every email from our list has an unsubscribe link at the bottom. Click it, confirm once, and you are off the list. Emails about an order you placed, such as your confirmation, receipt and shipping update, still reach you.

  • I did not get my email. What should I do?

    Check your spam or promotions folder for mail from hello@childhoodbiblestories.com. If it is not there, write to us and we will send it again.

Still stuck?

Write to us

Email hello@childhoodbiblestories.com. We read every message and aim to reply within a couple of business days.

Waiting on a book? Our order status page explains where it is and what comes next.